Refund & Cancellation Policy
This policy explains refund requests for LEARVIA EDUTECH CENTRE's digital courses and how cancellations for separately commissioned services are handled.
1. Digital course purchases
For our digital courses, including the Planting Happiness 21-day programme, customers may request a refund if payment has been made but course access has not yet been activated or supplied. Contact us promptly using the email below, providing your order reference and the email used at checkout.
2. After course access is activated
Once access to a purchased digital course has been activated or supplied, purchases are generally non-refundable for a change of mind, subject to applicable law. This does not affect statutory consumer rights, including remedies for services not supplied as agreed, material defects or other circumstances where a refund or remedy is required by law.
3. Duplicate, incorrect or unauthorised payments
If you believe a payment was duplicated, charged incorrectly or not authorised, contact us promptly with the transaction reference so that it can be investigated. Refunds will be assessed according to the facts, applicable payment provider procedures and law.
4. Cancellation of digital access
Customers may ask us to stop future renewal or access where the purchased plan allows it. Cancellation does not automatically result in a refund for access already provided. Any applicable subscription renewal and cancellation terms will be clearly stated at checkout.
5. Website design and other commissioned services
Refunds or cancellation for website design, digital marketing or other commissioned services depend on the signed quotation, agreed milestones, completed work, non-recoverable third-party costs and applicable consumer law. These project-specific terms will be provided before payment; the digital-course rule above does not automatically apply to bespoke projects.
6. How to request a refund
Email learviaedutech@gmail.com with your name, order or transaction reference, purchase date, affected product, and reason for requesting a refund. Do not email full bank-card details or passwords.
7. Review and repayment
We will review each request and inform the customer of the outcome. Where a refund is approved or legally required, it will generally be returned via the original payment channel where supported; processing times depend on the payment provider and bank.
8. Your legal rights
Nothing in this policy limits any mandatory rights or remedies available under applicable Malaysian consumer-protection law or other applicable law.